Privacy Policy

Lucky Cat Printing appreciates how important your privacy is on the internet, and as a company is committed to protecting the privacy of our site visitors, and our customers. We will never disclose information about our customers to third parties, except where it is part of our service to you (e.g. arranging a delivery via a third party courier service, carrying out credit or security checks, etc), where we have your express permission to do so, or where it is required by law.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

Here at Lucky Cat Printing we collect a certain amount of personal information from you when you sign up for an account with us, place an order, create a campaign, or register for our mailing list. By registering or placing an order, you consent to us collecting this personal data. If you have placed an order, we hold personal information including your name, email address, phone number, and your shipping and billing addresses for the purposes of processing and fulfilling your order.

We do not store any card details at Lucky Cat Printing - we use Stripe to process credit and debit card payments, and we do not have access to those details once payment has been processed. We ask for your telephone number in order for us to easily contact you if we have any questions related to the campaign you’ve created.

In addition to the aforementioned data, we also collect further data through secure tracking scripts. This allows us to improve our marketing, the services we offer, and provide support to you when you need it.

The tracking scripts we currently use squarespace analytics. These scripts provide us data such as standard internet log information and visitor behaviour patterns. At times we may also make note of your IP address and technical details such as the browser or operating system version you use.

WHO CAN SEE MY DATA?

The data you provide is only ever visible to Lucky Cat Printing staff and our external web support team. We never sell your data. To fulfil our service we will share limited data with couriers and service providers that are used to fulfil orders.

HOW CAN I ACCESS MY DATA?

You're entitled to access or remove the personal information that we hold about you. Should you wish to access or remove your data please email your request to luckycatprinters@gmail.com

WHAT IF MY DATA IS BREACHED?

We go to great lengths to ensure your data is extremely secure and handled with the utmost care. However, should a data breach occur, we will contact you by email within 72 hours to notify you that this has happened. We will follow up shortly after with a more complete explanation of the breach, how it happened, what data was breached, the steps taken to remedy the breach and what you need to do next.

COMMUNICATION & MARKETING

You have the opportunity to opt into our email marketing list via forms on our website, when you choose to opt in when placing an order or creating a campaign. We use the email address provided to send you occasional updates on our new products, news, and special offers. We don't sell, trade, rent or exchange your details to other companies.

We use Squarespace to manage and send our email marketing campaigns. Squarespace also provides us with statistics including numbers of clicks and opens - these help us review and improve our email marketing. We keep a record of when and how you consented to joining our email marketing list, as well as a list of those who have asked to no longer be contacted.

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of an email, or by contacting luckycatprinters@gmail.com. We hope that’s never the case though and you choose to stay on our mailing list and we’ll never relentlessly spam you. Unsubscribing from the mailing list will not unsubscribe you from emails regarding your orders or your campaigns - we want to keep you updated on that!

OTHER FORMS OF MARKETING

We don't make any cold calls or send any marketing by post. If this should change we will gather your consent beforehand.

THIRD PARTY WEBSITES

We may very occasionally link to and from websites of third parties. If you click through to a third party website, please note that they will have their own privacy policies and we do not accept any responsibility or liability for these policies. We encourage customers to check the privacy policy of any third party site before you submit any personal data to them.

HOW DO WE USE COOKIES?

Our site uses cookies (very small information files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

Website functionality cookies — These cookies enable you to browse the website and use features such as our shopping cart - these are the good kind (not quite chocolate chip, sadly) that enable our site to load faster for you, and remember what’s in your cart. We use a number of different types of functionality cookies to try to make your experience as streamlined and easy as possible. These cookies are essential to your campaign creation and shopping experience on our website.

Website analytics cookies — We use these cookies to measure and analyse how our customers (you!) are using our website. The information collected is anonymous, and tracking these allows us to continuously improve our website and endeavour to make your experience as awesome as possible.

Customer preference cookies — When browsing or shopping online, our website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies — These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your web browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

CONTACTING US

Lucky Cat Printing is the data controller for the purpose of the Data Protection Act 1998.

If you would like to access the information we hold about you, then please email luckycatprinters@gmail.com with the email subject line “Subject Access Request: [YOUR NAME]”. We may make a charge for this to cover the cost of our time, and for security reasons may ask you to verify your identity.

We love hearing from our customers (even if you want to report a problem or make a complaint!). We’re always trying to improve the service we offer you, the product range, and the experience you get as a Lucky Cat Printing customer.

If you want to get in touch get in contact via luckycatprinters@gmail.com

Information correct and updated January 2025.